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Clinical Support Services and Medicine-On-Time are now CSS Health
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Medication therapy management has the ability to dramatically change the way healthcare organizations can achieve the triple aim of improved outcomes at lower costs with higher patient satisfaction. Our team at CSS is revamping our platform with new product updates to expedite medication review, improve clinical interactions and automated patient recommendations.

The best products on the market are the ones that give users superpowers. However, as technology products continue to advance, so do user expectations. What was once seen as a superpower, such as being able to search mind-boggling amounts of data quickly and easily, is now the minimum we expect. A power is only ‘super’ when everyone doesn’t have it.

At every turn, our Product Team faces the realization that we need to give our users their own superpowers. That mindset is the driving force behind the upcoming enhancements to our flagship MTM and Care Management platform, MTMPath. Here is a sneak peek at a few upcoming features, which we’ll begin rolling out this Summer.



With unmatched intelligence, quality, and depth, the Pathfinder Recommendations Engine is truly what sets MTMPath apart from the competition. Our recommendations engine detects thousands upon thousands of care gaps, drug/drug interactions, and education opportunities — to name but a few categories. We’re investing in an overhauled user experience to make assessments easier and more flexible than ever before.

With upcoming support for recommendation toggles, real-time updating, categories, and multiple languages, we’re confident that our reimagined assessment will change the way our users care for patients.

A customer that licenses our software had several pharmacists who were new to using our platform. After training and several weeks of use, their feedback to us was that our clinical recommendations were “light years ahead” of the previous platform they used. However, they noted that our user interface was a bit more cumbersome to navigate and took extra time to use. We don’t believe that a user should need to choose between intelligence and ease of use. Therefore, combining these attributes is our primary goal for this in-development superpower.


Our current patient chart has served our users well for a number of years. However, it’s time for improved alignment with the purpose it serves. After hundreds of hours of user research and interviews, we’ve embarked on a new patient chart strategy.

First and foremost, we’re moving patient search to the navigation. Now, users will be able to search for a patient from anywhere in the app. You’ll also be able to combine any combination of search criteria; Type or paste in an MR#, phone number, first name, last name, or birthdate.

Beyond search, we’ll continue to make significant changes to the patient chart to improve usability and function, including persistent patient overview featuring the highest value patient info.

Our customers are used to advanced search and we wanted to bring Google-like functionality to MTMPath. This meant adding search capabilities on every page, so it’s always a single click away. We wanted to give your pharmacists search functionality that operates in the real-world, so when a customer calls in, you can quickly look them up by their phone number, search by their birthdate and name. We even take it a step further to allow your staff to work on multiple members in different tabs all at the same time.

As we continue to look for ways to add value for our users, one significant new feature that we’re excited about is our new clinical care timeline. This is a custom view of all care provided to patients in chronological order. Not only will you be able to see a timeline of care events such as CMRs and TMRs, but you’ll also be able to track contact attempts, scheduled appointments, follow-ups, and notes.

After completing over a million CMRs, it’s easy to take for granted the skill of a call center pharmacist to decrypt the members prescription history by carefully interviewing the patient. We wanted to take this art and turn it into a science, so that the pharmacist can view a chronological order of the prescriptions and interventions. By simplifying the member history the clinical staff can focus on maximizing the member’s outcomes.  

Ultimately, these are but a few of the product changes we have in the works. I speak for the entire Product Development team here at CSS when I say that we are thrilled to be able to deliver these features to our users.

If all of these enhancements seem a bit much, and you’d prefer to stick with spreadsheets or an antiquated documentation tool passing itself off as something more, send me a message. I’d sincerely like to know why.

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